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It is our mission to lead a movement towards circular, carbon positive and transparent beauty. A circular beauty model is core to drastically lowering our carbon emissions.
Refill my product
As part of our circularity programme - the Emma Lewisham Beauty Circle - we offer refills for all your Emma Lewisham products - a world first in beauty! Refilling your Emma Lewisham eliminates waste and significantly reduces carbon emissions - so you can feel good about your skin and your planet!
When you purchase a refillable pod instead of a completely new product, you are reducing carbon emissions by 70%, energy use by 60% and water use by 45% (/Source: LCA Centre/). As well as helping to reduce the billions of units of beauty waste that end up in landfill each year.
Reducing carbon emissions
Energy
Water
We have designed our packaging so that the inner component can be removed when it is empty and replaced with a full one that has been cleaned, sterilised, refilled and kept in circulation. We ask you to please return your empty inner pod back to us for sterilisation and reuse, or if needed, we will recycle it into a new one through our partnership with Terracycle.
Purchase the refill you are after here. This is a reusable pod that has been cleaned, sterilised, refilled and kept in circulation.
Help us to keep our packaging in circulation by returning your empty pod back to us to be sterilised and refilled. Select your country below for step-by-step instructions on how to return your pod. If you don’t see your country listed below, please contact us at hello@emmalewisham.com so we can assist you with your return.
New Zealand
1. Purchase your ‘refill pod’ here. You will then receive your Emma Lewisham refill pod in a sustainable, reusable bag. Inside this bag you will find a prepaid return shipping label.
2. Put your empty Emma Lewisham pod inside this same bag (using the tissue provided to protect it) and reseal the bag. Please do NOT return your jar, only the detachable pod inside it.
3. Place your pre-paid return shipping label over the old shipping label on your bag.
4. Now, you are all ready to drop your package off to your local Post Office or Post Box, and feel proud about doing something good for our planet! You can find your nearest Post Shop here. You can also call NZ Post on 0800 268 743 to arrange a free pick up.
Australia
1. Purchase your ‘refill pod’ here. You will then receive your Emma Lewisham refill pod in a sustainable, reusable bag.
2. Put your empty Emma Lewisham pod inside this same bag (using the tissue provided to protect it) and reseal the bag. Please do NOT return your jar, only the detachable pod inside it.
3. Visit https://returns.auspost.com.au/new-zealand-post-returns and enter your information to get your pre-paid return shipping label. You’ll need to provide your order number, which is “ELR” + the first 10 digits of the tracking number for your refill package (e.g. ELR1234567890) which you can find in your Emma Lewisham shipment confirmation email.
4. Print your pre-paid return shipping label (or go into a Post Office and they will do it for you), then place it over the old shipping label on your bag.
5. Now, you are all ready to drop your package off to your local Post Office or Post Box, and feel proud about doing something good for our planet! You can find your nearest Post Office here.
Return my empties
As part of our circularity programme - the Emma Lewisham Beauty Circle - we have partnered with Terracycle to take back all our used packaging globally, free of charge, to ensure that it is reused or recycled. Contrary to common belief, most beauty containers are not kerbside recyclable. So sending back your beauty containers through initiatives such as this is vital in order to ensure they are being recycled and that we are moving towards circularity.
If you are finished with your Emma Lewisham and don’t wish to refill it, or you have empties from other brands who don’t yet offer refills - then it’s time to send them back to us for reuse or recycling.
It’s free to send them and to say thank you for doing your part for the planet, we will give you a $15 voucher to redeem on the Emma Lewisham website for every 4 items you return.
Help us to keep our packaging in circulation by returning your empty facial beauty containers back to us to be reused or recycled.
Select your country below for step-by-step instructions on how to return your packaging. If you don’t see your country listed below, please contact us at hello@emmalewisham.com so we can assist you with your return.
For more information and to find out exactly what you can and can’t recycle, visit the Terracycle x Emma Lewisham page here.
New Zealand
1. Collect a minimum of 4 empty facial skincare vessels. These can be from any skincare brand - they don’t have to be an Emma Lewisham product.
2. Sign up with our recycling partner Terracycle
3. Download and print your free shipping label from your Terracycle profile
4. Place your empty facial skincare packaging in any reusable packaging (such as an old cardboard box) and affix the shipping label.
5. Now, you are all ready to drop your package off to your local Post Office or Post Box, and feel proud about doing something good for our planet!
Australia
1. Collect a minimum of 4 empty facial skincare vessels. At least 3 need to be from Emma Lewisham, and the additional can be from any other skincare brand.
2. To get your prepaid shipping label, visit Australia Post. You will be asked to provide an order code, which is “EBC” + a dash + 000000 + your 4 digit Emma Lewisham order number (eg. EBC-0000006184). You can find your 4 digit Emma Lewisham order number in your shipment confirmation email from the last order you placed with us.
3. Print your pre-paid return shipping label (or go into a Post Office and they can do this for you).
4. Place your empty facial skincare packaging in any reusable packaging (such as an old cardboard box) and affix the shipping label.
5. Now, you are all ready to drop your package off to your local Post Office or Post Box, and feel proud about doing something good for our planet!
