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CUSTOMER CARE
Delivery
We know you’ll be excited to receive your Emma Lewisham products as soon as possible.
- New Zealand and Australian orders will not attract import or customs duties.
- For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.
Click on your country below to see when you can expect them, but please be aware there are currently global shipping delays due to COVID-19.
Orders over $140 (NZD) - free express shipping
Orders below $140 (NZD) - express shipping flat rate of $4.95 (NZD)
Delivery time (estimated)
We aim to deliver your order within 1-2 business days.
Rural deliveries may take an additional 1-2 days.
DHL express shipping option - $14.95 (NZD)
All AU orders - free shipping
We aim to deliver your order within 2-5 business days to all metro areas.
Rural deliveries may take an additional 1-2 days.
Orders over $170 (USD) - free express shipping
Orders below $170 (USD) - flat rate of $14.95 (USD)
We aim to deliver your order within 5-10 business days to all metro areas with express shipping, and within 6-14 days with standard shipping.
Rural deliveries may take an additional 1-2 days.
Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity.
Orders over $165 (SGD) - free express shipping
Orders below $165 - flat rate of $14.95 (SGD) express shipping
We aim to deliver your order within 4-10 business days to all metro areas with express shipping.
Rural deliveries may take an additional 1-2 days.
Orders over $200 (GBP) - free shipping
Orders below $200 (GBP) - flat rate of $14.95 (GBP)
We aim to deliver your order within 5-10 business days to all metro areas.
Rural deliveries may take an additional 1-2 days.
Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity.
Orders over $100 (NZD) - flat rate of $9.95 (NZD)
Orders below $100 (NZD) - flat rate of $14.95 (NZD)
We aim to deliver your order within 8-15 business days to all metro areas with express shipping, and within 10-18 days with standard shipping.
Rural deliveries may take an additional 1-2 days.
Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity.
*Rest of the World includes: Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Slovenia, South Korea, Sweden, Switzerland, Turkey.
Please make sure you provide complete and accurate delivery information.
In New Zealand, if you order before 4pm on a business day
- We aim to deliver the next business day within the North Island (excluding rural deliveries)
- We aim to deliver the next business day within the South Island (excluding rural deliveries)
Additional delivery information:
COVID-19: As a result of COVID-19, our delivery times are likely to be more than the targets outlined above. The number of both domestic and international freight and flights are currently below the normal capacity. If you have not received your order within a reasonable amount of time, please let us know and we can check the status of your order.
